PRIVACY POLICY — MedixStaff

Last Updated: December 2025

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MedixStaff (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and Services.

1. Information We Collect

 

We may collect the following types of information:
 

A. Information You Provide

• Name, email, phone number

• Business information

• Inquiry forms, booking forms, onboarding forms

• Payment information (processed securely through third-party gateways)

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B. Automatically Collected Information

• IP address

• Browser type

• Cookies

• Device information

• Pages visited and interactions

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C. Client Operational Data

 

Clients using our VAs may share:

• Scheduling data

• Administrative workflows

• Non-clinical patient information required for administrative tasks

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MedixStaff operates under strict privacy and HIPAA-aligned protocols to protect this data.

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2. How We Use Your Information

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We use collected information to:

• Provide and manage our Services

• Respond to inquiries and support requests

• Improve website functionality

• Process payments

• Onboard clients and assign Virtual Assistants

• Ensure compliance with healthcare privacy regulations

• Communicate updates, promotions, or announcements (optional)

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3. HIPAA Compliance
 

For healthcare clients, MedixStaff implements strict safeguards to protect all Protected Health Information (PHI).

We will sign a Business Associate Agreement (BAA) when required.

We do not sell, trade, or share PHI for marketing purposes.
 

4. How We Share Information

We may share information only with:

• Our contracted Virtual Assistants assigned to your account

• Third-party software tools required to deliver Services

• Payment processors

• Legal entities when required by law

We never sell personal information to third parties.
 

5. Cookies & Tracking Technologies

We use cookies to improve user experience, track website performance, and personalize content.

You may disable cookies through your browser settings, but some features may not function correctly.
 

6. Data Storage & Security

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We use industry-standard security protocols, encryption, access controls, and monitoring to protect your information.

Data is stored only for as long as necessary to fulfill Services or comply with legal obligations.

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7. Your Rights

Depending on your country or state, you may have the right to:

• Access your data

• Update or correct information

• Request deletion of certain data

• Opt out of communications

• Restrict data processing

To exercise rights, contact us at support@medixstaff.com

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from minors.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

10. Updates to the Privacy Policy

We may update this policy occasionally. Changes will be posted with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, contact:
support@medixstaff.com